Often overused and broad-reaching, the term strategic planning has become another one of those vague buzz phrases that get tossed about with little to no real understanding of what it means. “I’ve developed an Internet strategy that will make us millions.” Simply electing to sell widgets on the Internet does not a business strategy make. What is the market? Who are your competitors? Who will buy your product? These types of questions and many, many more provide the foundation for developing a solid strategic plan.
A successful business strategy is a combination of art and science. It turns a dynamic situation to your advantage to achieve your goals. A business strategy must include a set of (frequently interdependent) decisions and actions that define a company’s self vision in the competitive marketplace and increase the probability of reaching clearly defined business objectives. Put, it’s the plan to get from a struggling start-up to a successful venture.
A basic business strategy addresses critical tasks, including:
- Developing the Company’s mission
- Identifying current resources and capabilities
- Identifying external factors that affect the plan
- Analyzing the Company’s options by considering its resources and the effects of the external environment
- Identifying the most desirable options
- Developing strategies that will achieve the most desired results.
- Evaluating the success of the strategic process as input to future decision-making.
One of the most natural traps to fall into is to forget the outside world’s dynamic nature. A fatal planning mistake is to build a business plan around a given set of static assumptions: the market is this, likely penetration is that; it will be sunny on Tuesday. These assumptions seem reasonable and trustworthy when the plan is made, but the project will fail if any of them prove to be wrong.
Any competent business strategy must respond dynamically to the firm’s immediate and remote external environments’ challenges. The direct climate includes competitors, suppliers, increasingly scarce resources, government agencies, and customers whose preferences often shift inexplicably. The remote external environment comprises economical and social conditions, political priorities, and technological developments. All of these must be anticipated, monitored, assessed, and incorporated iteratively into the strategic plan – sustainable competitive advantage results from strategies that contain real-time orientation. Successful planning cannot rely solely on static and positional assumptions.
So what goes into a strategic plan? Well, start at the beginning and go from there. This may sound simplistic, but you’d be surprised at the powerful business results you can achieve from carefully answering and acting on the following questions:
- Where are we today? (Observe) What is the Company’s mission? What are the available resources? Who is the competition? What is the market?
- How will I get there? (Orient) What is the product? What will it take to go from concept to market? How many employees are needed to support the effort? How will the Company distribute the product? How will the Company position the product in the market? Develop options from observations.
- What are the Best Options (Decide)? Based on the observations and the Company’s position in the market, management pursues the best options and develops a plan to pursue those options.
- Implement the Plan (Action) – Execute.
Implicit in this process model, called Boyd’s OODA Loop, is the final step: Iterate. This demands that you repeat the OODA process over time and continually input real-time information. Business success isn’t merely a matter of being quickest to market, spending the most, or selling the highest-quality products. A company may advance momentarily by any of these methods. Still, there is only one way to win over the long term: Outmaneuver the competition – over and over, and over again. Simply put, you must understand the market before they do, act decisively, and continuously reassess to keep one step ahead.
Agility is the essence of strategy in war and business. Competitors are a company’s apparent opponents, but the ever-changing environment can dramatically affect the success of a business or sector. For example, it wasn’t the competition that hurt the telecom sector; external factors such as the economy and customer spending.
Boyd’s OODA Loop –
Observe, Orient, Decide, and Act. Intellectual agility is the essence of strategy in any conflict constrained by time and resources. Any venture launching new technology is fighting for time-to-market advantages over all the other entrants in the space. All suppliers in a market segment compete not only for customers but also for time, a precious commodity not voluntarily relinquished by any opponent – in war or business.
Col John Boyd, USAF (Ret), coined the term and developed the concept of the “OODA Loop” (Observation, Orientation, Decision, Action). According to Boyd’s theory, conflict can be seen as a series of time-competitive, Observation-Orientation-Decision-Action (OODA) cycles.
The OODA Loop model comprises four significant steps:
- Observation: Collecting information about the current state of the market.
- Orientation: Interpreting the information to evaluate and formulate options.
- Decision: Analyzing the options, making a decision
- Action: Executing the decision
Observation; Orientation; Decision; Action. Boyd’s model of tactical decision-making provides an elegantly simple framework for creating a competitive advantage.
The competitor who can consistently navigate Boyd’s Loop faster than its rivals gains a sustainable market advantage. When the slower adversary reacts, the faster one is doing something different, and the action becomes ineffective. With each cycle, the slower competitor’s action causes them to fall further and further behind.
The OODA loop demonstrates that strategy is never static. Leading-edge companies understand that they must build an organization with fast response times to serve customers and preempt competitors to grow profitably.
Fast-response companies not only have marketing advantages, but they also tend to discover lower cost structures; by moving production materials and information through a company’s operation quickly, they collect less overhead and don’t accumulate inventory. Fast-response companies also innovate more effectively because they don’t waste time and resources on unsuccessful or unproductive ideas: more new products can be conceived and engineered in a given period, creating more market opportunities by providing customers more choices.
The evolving global market, coupled with continuing advances in real-time communication and information technology, has led to the reinvention of strategy’s meaning and practice. What do you do in a competitive market where the time advantage of proprietary technology is collapsing, even as the cost of developing it explodes? Companies in manufacturing, telecommunications, and retail — in nearly every business — discover that fashion, fad, and fickle customers require constant vigilance and adjustment. In a fast-paced world, where time is money, information is at our fingertips, and the game rules are continually changing, the OODA loop is more strategically powerful than ever.
Want to out-think and out-execute the competition in the air, on the ground, in combat, or business? Want to test out new ideas, get feedback from your customers, adjust your product accordingly, and launch a new version — before your competition even senses the opportunity? Then learn how to make the OODA loop the centerpiece of your strategy process.
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