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Suppose you run an eCommerce company and are considering hiring employees to grow your business further. In that case, chances are that you are already doing volumes in the high five or low six figures.
Hiring at this stage is mostly about freeing yourself from the nitty gritty so that you can start focusing on the big picture, such as scaling, expanding, and improving your operations.
No matter your objectives, hiring your first employees is a crucial juncture for most eCommerce businesses, something that must be done with a lot of consideration, care, and thought. So if you’re on the cusp of hitting this critical milestone, here are some tips and best practices to ace it.
4 Steps To Take Before You Hire Employees For Your Growing eCommerce Company
Define Your Objectives
Whether for an eCommerce business, or any other business, recruitment always starts with clearly defining the goals and objectives.
Before you can come up with the requirements, job descriptions, or the process for selecting or shortlisting candidates, it is essential to know what role the recruit will play and how exactly they will fit into your business and the broader scheme of things.
Only based on these objectives can the other aspects, such as the questions to ask, skills and qualifications to look for, and other traits, be decided.
List Your Requirements
You can start listing various requirements based on your objectives and where you see new candidates fitting into your eCommerce business.
Requirements should ideally go beyond the job, position, and skills to include the right culture fit and certain character traits that make a candidate suitable for your fledgling company.
Having your objectives and requirements on hand will help provide much-needed clarity to develop essential recruitment collateral such as job descriptions, selection criteria, shortlisting, training, onboarding, and more.
Have Systems In Place
If you’re building an organization from scratch, it is important to understand the importance of systems and how they bring together people to make things happen.
While some businesses might create systems around their people, culture, and processes as they continue to work and expand, you can make the most of new hires if they know perfectly where they fit into the organizational structure.
This extends beyond just systems and processes for operations because if you’re hiring full-time employees for your business, you will need various systems for performance management, appraisals, support, and even payroll to keep your employees working.
Most entrepreneurs in e-commerce would have been blissfully unaware of what a pay stub is thus far. Still, to project a professional image and meet the extensive compliance requirements for employers, it is essential to keep such documentation on hand. You can get a better idea of how payroll works by using a fake pay stub generator, getting a feel of all the necessary fields and information.
Training & Onboarding
Once you have all the systems, processes, and documentation ready, the final step is training and onboarding new hires to align them perfectly with your organizational culture, characteristics, and operational requirements.
By putting the necessary effort into training and onboarding, you can quickly reduce the learning curve, bring new hires up to speed, and work at peak efficiency.
Most professional organizations maintain a standard template for onboarding and orientation aimed at the same, many of which can be purchased as turnkey solutions or templates to be customized to suit your own company’s unique requirements.
While it is perfectly possible to scale the heights of eCommerce as a sole operator, the true potential of this segment can only be realized with a team of employees, robust systems, and an organizational structure.
Without this, any eCommerce operation isn’t a business but a freelancing gig that falls flat if the owner falls sick or decides to take a break.