What happens to eCommerce after a year as this one has been? It is a safe bet that it will continue to grow as the pandemic lingers. But how many of the shifts we saw in 2020 will create permanent changes? And what are brands planning after weathering this storm?
We recently had the chance to chat with Brian Rainey, CEO of gooten.com, to get some insights.
Good afternoon. We are here with Brian Rainey, the CEO of “Gooten.” They are an on-demand supply chain platform. Brian, welcome. What’s going on?
Thanks, Mike. Not too much. Just starting to get ready for the holiday season on November 17th. This is going to be a holiday like no other, I think. So, we are ramping up for a huge acceleration of orders, but other than that, it’s just another day in a fast-growing fa industry.
So, I’m guessing you were sort of alluding that this season might be a little bit different because of Covid. What’s going on?
Yeah. That certainly is a piece of it. It turns out when you double the number of e-Commerce orders, the shipping and logistics supply chain doesn’t exactly have the capability to double in size overnight. So, we’re facing a lot of different things kind of all at once. You’ve got an enormous shift towards online ordering. You have unprecedented volumes going through your major shipping houses: UPS, USPS, FedEx, and DHL. You’ve got more and more people who will shift from experiential gifts for the first time in a long time, which have been the trend, travel, and services, to physical gifts and physical goods. So, just even within that shift, there’s a huge jump up. So, it’s kind of all of these things all at once where trend lines for a long time had been effectively linear, and then, almost overnight, they shift towards e-Commerce sales; looks like a vertical line and, so, flexible supply chain solutions has become the name of the game. And really finding complementary ways to continue delivering on behalf of the end customer expectation is what many online merchants need to figure out very quickly.
And are we seeing this as a result of their moving to online shopping because they don’t have the ability to go to their local shops? Are they doing it because it’s safer, convenient, a little bit of all the above?
I think it’s really all of the above. One of the things that I think people are wondering is what happens after the pandemic. What goes back to normal? And I think really what we’re seeing is not necessarily a change from what “was” to what “is.” We’ve seen an acceleration of a change that was already happening.
You had predictions that by the end of 2021, online commerce would represent 17% of the overall economic activity. In Q2, it was 24% and, so, where you would see this kind of linear growth. What is really happening is trends that were already taking place online. Commerce working from home, and technology enabling the ability to communicate in very different ways. The pandemic has really just accelerated a lot of those.
So, where you’re absolutely right in some cases where you would have gone down to the local store to pick something up, the value and convenience of getting that shipped directly to the home is something that we don’t really see that’s going away. At the same time, what technology and what kind of changes in the way we deliver items have brought over the past five years you have a lot of people finding a much better and more personalized opportunity to get something that’s much more directed towards them, rather than going to a big-box retailer and buying one of a hundred thousand SKUs that they can carry. So, convenience availability and, I think, breadth of choice is really what technology and online commerce can enable for consumers.
And how does this shift online? Can local businesses survive this? And can they take advantage of this? What happens with a local business?
Yeah. Local business is absolutely a tough part of this, and we recognize that in the restaurant industry. I’m based in New York City, and the change in what this is going to do to the restaurant industry is going to be significant, but, as I said, it’s been a trend the restaurant industry had to figure out: new ways to deliver on behalf of their end customer. And, as we see more and more people dining at home and wanting that dining at home experience, you’re seeing local restaurants having to figure out how to deliver. How to do delivery work to satisfy their end customer in the same way local and online businesses have a footprint already around last-mile logistics that’s the most difficult part of the supply chain of making sure that you can get something that the last mile from a distribution center to the home.
You’re going to see a greater and greater shift of local businesses enabling online commerce but creating the ability to come in the store to pick an item up. You see that with a lot of big-box retailers. Expect to see technology enablement to where the idea of bricks and clicks, which I think, you’ve heard before out of web 1.0, is this idea of: “how do you compliment an online store presence with an offline in-person kind of ability to shop?” You’re going to see that moving down into local businesses. In many ways, technology will enable local businesses to start competing online, where they didn’t previously have as good of a presence. So, you’re going to start to be able to say it’s not just Amazon online.
Now I can actually shop local even though I’m online. One of the interesting announcements I heard in the last day or so is that Uber is moving into the “we can deliver anything in 30 minutes.” And that begins to talk a little bit about the last mile in the supply chain where Uber is looking to move people and move inventory and products.
If you look at Uber’s strategy, especially since the pandemic began, they are letting go of tangential businesses. They’re selling off their Uber freight business. They’re moving their advanced technology and self-driving group. They’re looking to explore a sale there while doubling down at moving people and delivery. They are buying Postmates to expand that reach effectively. Their entire business has been supported over the past two quarters by local deliveries and, I think, in that same way, that idea of local merchants being complemented by these national delivery mechanisms of last-mile delivery, whether it be your DoorDash or Postmates or TaskRabbit or whatever, the next technology is going to be that they can look to outsource the things that you’re not great at. Uber is very good at moving people and packages a short distance, with the local touch and local community flavor that a local merchant provides.
And what does that do with the concept of free shipping? Because Uber’s not going to do this for free. One of the challenges that I’ve always had is these delivery services for meals: you end up with a 30 hamburger a second meal you’re paying for a second meal.
That’s exactly right. They can deliver and, yes, they can manage the last mile, but at what cost? Because we’ve always been taught a lot of the retail business, like free shipping, right? So, what does that mean? Shipping isn’t free, though, right? And I think that’s what the consumer gets conditioned, right? We talk to our merchant partners on the Gooten platform and utilize the Gooten supply chain to think of shipping as a product because that’s what it is. When you buy an item to get it to the customer, you’re buying the product itself; and you’re effectively buying shipping. Now the consumer is conditioned to free shipping. Then you utilize “shipping the product” as an inducement to drive the customer towards where you’re trying to drive them to, typically providing free shipping or subsidizing the cost of shipping at 110 or 115 percent of your average cart value. They have to add one more incremental product, but what these local delivery services actually are doing is shifting consumer expectations, which I’ll admit I’m surprised about because I’m like you; I always expect free shipping.
There is a cost in getting that item to the end customer, to the door and, so, what is the value of that convenience? And what we see now is post mates and DoorDash in these and Instacart, and these delivery services are now putting a real economic price on the convenience of home delivery. And while that is the current situation, where you really don’t have other options, safely go out and shop. I think when we’re truly back to normal, you’re going to see a solidification. I think of the value of the delivery of that convenience, that time, that speed, while simultaneously recognizing that Walmart, for example, will start turning more and more of their real estate space into pickup and drop-off centers.
So, that last-mile delivery can effectively be done by the customer. So, they take the in-store experience and the time of shopping in-store out, which is a major convenience, but they don’t have to set up really complicated logistics networks. I think you’re going to see that more and more businesses and storefronts effectively act as hybrid logistics centers to get things to the end customer.
Yeah. I had heard that that’s sort of the primary direction that most of the empty malls are going towards: to turn them into fulfillment centers. You’re going to do that more and more.
Yep. That’s exactly right. You’ve got space. You’ve got it local, and you have the majority of the way. A mall is laid out; if you think about it, it actually lends itself to anchor warehouses, if you will. For major, big-box retailers to have last-mile delivery customer pickup while having smaller storefronts that can effectively act almost as we work for fulfillment. There’s also a major difference in the cost of shipping to a distribution center versus the cost of the last mile. That’s why it is so difficult. And finding that sort of hybrid solution that allows the customer to take part in that, to add onto an existing trip where they pass them. All malls are in places that sprang up out of nowhere. White malls are really central to our communities and, so, I think, trips to malls are now going to come back, but it’s going to be one of picking something up rather than going and discovering and finding something.
And do you think that when we return to whatever normal I – I don’t know what or whatever you want to call it – is that going to be primarily like flagship stores where you just might go and see and touch, but for the most part you’re going to buy online so that we will move to more flagship stores and less actual direct retail?
I think you have to look at what the consumer wants. At the end of the day, that’s what’s coming out of this, right? And at the same time, as people are moving online, Amazon, the largest individual retailer, is moving offline. They bought whole foods. They are opening their own four-star stores. So, there will always be an experiential experience to feel,l and to touch, and a tangential experience to shopping. So, this is not a one-size-fits-all model. What we’re really going to be seeing is hybrid applications of different technologies, of different ways to shop, of different ways to interact in-store and online, to where you can effectively.
If you’re a retailer, you need to be offering these complimentary services so that you’re touching the customer or your end consumer in the way and when they’re ready to purchase. So, you can’t negate the online ease, the ease of online shopping, and the ability to come in and pick something up. You really have to think about how that hybrid solution works, and what we’re talking about is the customer experience, the customer journey, right? So, what’s happening is customers are expecting more and more from the different services, and again that sort of leads back to the idea of some personalized offerings right that they’re not satisfied with just simply buying one of an SKU. They want something that’s for them; that’s original.
So, how do we address this personalized demand that we’re seeing?
Yeah. This is where, I think, the Gooten business model in the on-demand supply chain really comes in. There is an absolutely straight line from three major TV networks: ABC, NBC, and CBS to digital cable, to a million different YouTube channels people, want to consume. What is personalized and what they connect to commerce is moving in the same way rather than selling. There’s no longer two; there’s not a fall and spring fashion season. H&M came out with 52 seas micro seasons a year to have short runs. Well, that’s incredibly unsustainable. H&M has a massive inventory problem right now. So, you face this sustainability problem with the same issue: consumers wanting something personalized for them. How do I represent myself and my brand uniquely to my on-demand commerce, and getting the production decision as close to the end customer of end customer’s purchase this as soon as possible meets those two.
So, you lower or increase the sustainability by lowering the inventory needs, lowering pre-production costs while providing through technology, through hardware, equipment advances, the ability to create something that is on par with from a quality standpoint what was previously had to be done in pre-production had to be user tested, had to be taken out so that you’re now giving the consumer something unique to them; whether that’s wall art or home décor or fashion or personalized gifts. Again, this is going to be a compliment too. This is the ability for brands, content creators, and retailers to reach their customers in all the ways they want. This is not going to replace these core offerings fully. They will complement them in a way that allows brands to connect more deeply and more closely with their end customer.
And, I’m guessing that this is something that Gooten can help with.
This is exactly what Gooten does. We have back catalogs of, at times, millions of different pieces of content. There’s just no way to monetize that content sustainably, right? You can’t print a million different images and hope that they all sell at the same time. You can do online, though, to personalize the marketing journey to each person so that you are touching them, attracting them, and talking to them where they shop, where they visit, where they browse. You can also now personalize the content and the commerce itself as well. So, you can now offer me at the point of purchase something unique to me without having to carry that in inventory. That’s where on-demand really does complement traditional retail commerce while at the same time effectively democratizing the distribution. You no longer need a storefront in a mall. You no longer need employees. You no longer need inventory. You can set up through a marketplace like Etsy or an e-commerce enablement software like big commerce or Shopify. You can now set up a storefront effectively, immediately. And what matters most is the ability to connect to the end customer. That’s where the Gooten on-demand supply chain allows merchants to set up in the same way that Amazon web services don’t. You’re no longer required to buy your own server to run your website.
So are you allowing them to do white labeling? Are you connecting them with the suppliers? How does that work?
Yeah. So, everything is white labeled. We like to say that when our merchant partners utilize the Gooten network, their end customer expects, or experiences, something as if it was coming off the shelf of a merchant. We have a distributed network of 50 manufacturing partners with 90 locations globally. When an order comes into the Gooten network, we choose the optimal manufacturing partner based on product and location. So, shipping, producing, and shipping items going to California from the west coast save time. It saves money. It’s more sustainable that way. It lowers the underlying cost to ship that item. We talked about free shipping already. One of the most important things is to be as close to the end customer as possible. So, we have through a single connection into the Gooten on-demand network. We have hundreds of products that can immediately be spun up where there is no cost until a single item is sold and, when we talk about going and working with brands that have their own supply chains that have been building this up for a long time, this is not necessarily to replace it. This complements it and extends the value of content because customers want an enormous amount of complementary products. If you’re not enabling those customers, you’re not creating that experience for an end customer to purchase and interact with a merchant the way they want to. You’re either leaving money on the table, or you’re going to lose that customer. That customer purchasing decision to somebody going to this platform integrates with the traditional e-commerce platforms, just like Shopify met. Yep.
We do shop Shopify, Woocommerce, and Etsy native out of the box. We’re doing a big commerce integration. We’re partnering with big commerce to do a strategic partnership with them that should be out in Q1 of 2021. We have the entire platform based on an API. So, you can utilize our API to integrate effectively into any platform needed to take advantage of the entire Gooten system and do personalization within our order management system. So, not only can you track orders from production to shipping to being delivered, but you can also create and personalize products within the order management system to deliver to each end customer.
Do you guys offer a full -eCommerce solution to a store? Or do they have to bring an e-commerce solution, and you do the fulfillment?
We believe very strongly that specialization provides a greater underlying kind of output. So, we partner with best-in-class e-commerce solutions. What big commerce can do and focus on merchant needs from customer conversion, point of sale, and web layouts is that they can do that better than we can. So, we partner and integrate with that so that the integration itself is seamless. Our focus is on technology and supply chain enablement, and so, with our manufacturing partners, for example, they need to be able to manage people and space. They need to get an item through the manufacturing process into a box and onto a truck. That’s what they need to do.
We come in and partner with them from account management services technology and order integration tracking to create a better overall outcome; in the same way, the e-commerce platforms that are constantly upgrading and integrating with a greater and greater sort of ecosystem of apps; so, that same level of merchant and storefront personalization. What makes sense for one merchant doesn’t necessarily make sense, for we come in with the most flexible enterprise-grade supply chain. A platform to complement the other services that will drive a brand forward.
And how do you deal with it? I mean, one of the advantages of non-on-demand is being able to buy in bulk or volume discounts. So, how do you address that? And is there a way to capture that through your platform so that they can benefit from bulk buying or not?
Absolutely. Yeah. We have, for certain customers, the ability to effectively capture orders and, if they go over a threshold, if you sell 100 different units, our system will actually route that to a bulk manufacturing partner and cut those incremental costs between 15 and 25 percent. What I think gets lost, though, because so much of the buying decision look at the incremental unit cost instead of the all-in cost by holding no inventory. You don’t have inventory carrying costs; you don’t have fulfillment costs, you don’t have networking capital tied up in fulfillment, you don’t have the amount of time to make sure that the incremental purchase between two thousand and five thousand units, for example, which can cut the cost by a greater ten percent means that you have to sell.
If you don’t sell 44,500 of those units, you’re actually losing money, even if you were to pay a higher unit price at the lower level, beyond the fact of sustainability and sort of comparability. So, yes, our system has the ability to make bulk purchases, if that makes sense, but in a way that allows you to complement that. Where the long tail over a long period of time you’re not carrying, you’re not charging carrying costs, you’re not charging fulfillment costs; you’re not charging a second fulfillment fee after the item gets ordered. All of those costs have to be factored into that unit economic cost savings when you’re producing in bulk.
And what about if I find something that I really like through one of your partners. How do I know it’s going to be there in a month?
I a review on my website. They love it, and then I contact you, and you’re like, “oh yeah, they don’t make that anymore. How do you deal with that?
We process 10 to 20,000 orders a day so, we’re constantly upgrading and monitoring our system. The other benefit of the Gooten manufacturing network is we have redundancy within our network. Before the global pandemic, I used to use the example of a snowstorm last holiday season where we had three days to get items out before December 25th, or they were going to be late. And a snowstorm hit a factory outside in St. Louis and caused them to shut down. These are three major days in which we picked up 2,700 orders, moved them to North Carolina, produced and shipped those items, so they all arrived before December 25th. The redundancy and capacity are two sides of the same health, right? Santa is the ultimate logistics provider. He really has a lot to teach the United States postal service this year. I know that they compare notes every year. Still, we’re constantly monitoring the health of our network and, by having redundant capacity, and by having redundant providers, manufacturing merchants who need an always-on 24 7 solution can be provided; rather than having single party risk going direct to a manufacturer in case of those issues where it snows and things get shut down, and packages have to get out.
Our average production time in our network is three days across nearly every single one of our products. And then shipping is depending on the sort of shipping mode and with a good allowance for 2020 issues that we’ve seen is around four days. So, the average delivery time from production to delivery is about a week across every one of our products. Now, that is not Amazon’s two-day purchase. So, there absolutely is some education needed on why this w personalized or customized opportunity will take slightly longer. Still, as our network grows and as our technology continues to improve, we’re cutting that time down through optimizations around our network size. And then, obviously, getting closer and closer to the end customer from a production and shipping standpoint. (???)
And how do you handle returns?
Returns. We actually generally don’t handle it. These are customized items so, there’s really not an ability to return that. Now, when you look at the level of returns and the cost of taking that inventory back in, putting it back onto a shelf, picking that item out again. The actual return rate has to be greater than 50% actually to start to make economic sense. What we do is, when there is an issue with a product, we try to make that as easy of a customer support opportunity as possible. We have a 94 customer satisfaction score because we use issues in the production and shipping process, whether it’s a lost package or an item that doesn’t show up as expected. We use that to really surprise and delight the customer and make sure that the purchase decision goes right.
We talk to our merchant partners all the time. Half a percent of packages will get lost; that’s just the stat that you’re going to have. And while that means 99.5 percent of your customers out of every 200 orders, 199 of them will get their item for that one customer; that is 100 of their lost packages. We have a system with 27 support agents and 18-hour customer support every day on our platform. We want to make sure that we make it right by the end customer, and we find that really does create very loyal customers because problems do happen. That’s just happened as far as returns go. When we talk to our merchant partners, we build that into the cost of delivering your product. We’ve had times when we hear: “hey, I ordered this for my boyfriend, and now we broke up. I want to return this product.” It’s like, “well, your I LOVE MY BOYFRIEND t-shirt isn’t really going to be good for somebody else.” And, so, we really talk about it as “what is that cost of customers.”
Is that relationship advice?
No. That’s way outside of my expertise. I handle e-commerce, not relationships. It’s where those two intersect that things start to get a little bit hairy for me, but, no, that’s really how we think about it. What is the cost of customer delight? And we usually put it at some percentage of our margin to create really loyal customers.
And what’s currently going on? What are your expectations of what you’re going to work on in 2021?
There’s a lot. The holiday season always makes it clear how much better we can be doing. Look, we’re going to continue to drive an enormous amount of value. We launched our vim loyalty program for the on-demand, supply, and mass customization supply chain, a sort of industry. First, we’re really looking at driving incremental value back to our merchant partners in 2021 through our essential merchant program. That’s going to be incredibly important, as I already alluded to, adding additional supply to our network so that we get greater and greater localization from a production standpoint; expanding out our product catalog as more and more equipment and hardware is created so that more and more products can take advantage of the no inventory just-in-time mass personalization opportunity.
We’re going to continue to expand our product catalog out, really making sure that the best of the on-demand supply chain. We really want to make mass adoption, so that will be a lot more personalization around the package itself, around the shipping label, around what goes in the box. When you think about e-commerce, the entire package effectively becomes the product. That’s really where we’re going to be, driving a lot of incremental value in 2021 along with a much greater global expansion to be able to make sure that the internet broadly doesn’t really have borders.
Neither do your customers, right? A customer in Germany is just as likely to find your item on Instagram from San Francisco as a seller in Barcelona is going to be trying to sell something in New York, And, so, creating that kind of global network so that a single online solution can provide a globalized supply chain for products and customers worldwide.
That’s really where we’re going to be going into 2021 and beyond.
And for the most part, the consumer doesn’t even know you exist, right? You’re sort of behind the scenes.
As long as we do our job right, that’s exactly right. The consumer doesn’t know we exist in the same way when you surf to a website and that website loads, and Azure is hosting it for Microsoft. You don’t need to know that as long as that item arrives and it meets your expectation. The content is the value, whether it’s the design, the label, the logo, your picture, or whatever it is. We want to deliver a high-quality product quickly and meet or exceed experiences on behalf of our merchant partners. They invest enormous amounts into their brand. Our supply chain solutions need to meet those investments that they’re investing in their brands to meet and exceed customer expectations to build a loyal, long-term customer relationship between merchant and their end customer.
And your merchants can bring their product to the platform, or do they have to buy from one of your partners?
Not currently. We have a closed supply chain, which allows us to vet from a quality standpoint to a much greater degree. We’re looking to bring your own manufacturer into 2021 beyond really utilizing the Gooten order management system. The transparency and the ability, frankly, to run your entire business through a single order management system. Expect to see that into 2021 and beyond as we really try to bring the benefits of on-demand to more and more industries.
As I said, on-demand commerce is and should be a complement to what you’re already doing. We see several businesses that power 100% of their order volume through only the Gooten catalog. What we really want to enable is where on-demand makes sense. You should be utilizing the Gooten platform where your own network makes sense or where you have customized products. Think about an Etsy seller who does a large number of products themselves. A hand a hand-painted item, for example, would always be done by the artist, but a replica of that hand-painted item could easily be made through the Gooten manufacturing network. Putting those two in complement through the Gooten order management system is absolutely where our platform will be going.
And, so, it would be an e-commerce platform that would manage the disparate fulfillment platforms, or how would that work?
Yeah, In a lot of ways. And I think there’s so much change, so quickly, and there are so many complimentary services that I always hesitate to take what we look at it as Gooten looks at it. We constantly focus on the needs of our merchant partners, understanding their pain points, alleviating those, and in a lot of ways, partnering with best-in-class software. There are so many pieces of software solutions out there that, whether Gooten builds it into our platform or natively integrates it, what’s most important when we look at it is how do we save our merchant partners time.
How do we allow them to better communicate and connect with their end customer? And focus on the only three things that matter: traffic conversion, rate, and average card value are the only three things that matter for a merchant. So, how can we allow them to focus on revenue-generating activities which are interacting with their customers creating content, creating value, and take away really everything that happens behind that, whether it’s our supply chain solutions, white-label customer support solutions that we offer through our platform transparency, and the ease and ability to respond to a changing customer environment by introducing new and novel products that extend the value of that content because, again, unless it’s sold, there is no cost to taking that item on?
As it makes sense, how can you go from a storefront with 100 products to 500 products, for example, and again give your customer that that sort of choice and selection that an on-demand supply chain can provide while still staying true to the voice of your brand, and what your end customer expects, and who is a Gooten customer? What’s their profile look like? We are an enterprise platform, so, increasingly, we have larger and larger businesses on our platform where they’re doing 25, 50, 200 orders a day, and the idea of order processing just can’t be done manually. It just can’t, so, an api connection in where the Gooten platform accepts at the time of checkout, the order routes through the Gooten platform and it’s immediately passed through to one of our 50 manufacturing partners to be produced and shipped; really looking at it at a volume that’s incredibly important because the volume, and the sort of two assets that our merchants have, time and capital, so that’s going to be marketing capital that’s going to be then the time of the day that’s really where the Gooten platform enables a growing amount of enterprises to either integrate on-demand commerce into a content creation site, and complement that idea of online with offline all the way to shifting legacy production chains, which were done in-house where you had a production manager, a logistics manager; now you have the ability for the Gooten supply chain to effectively take that entire process out of your company relying on the Gooten operations team, for example, to monitor the health of your shipments and production regularly and reinvesting in marketing, and sales, and customer acquisition activities internally.
You indicated that you have global aspirations. What is your current reach?
I think we’ve shipped to 183 countries. We have locations in the U.S., Canada, Mexico, Europe, Australia, and India currently. We’re looking at really opening up Europe and replicating the product set within Europe, but ultimately we want the Gooten supply chain solution to be replicated globally. We believe that the same concept of producing in Nevada to ship to California; producing in New Jersey to ship to New York. That same concept should be true that production in Germany can ship to Germany, that production in France can ship to France, the production in Brazil can ship to Sao Paulo.
We really want to bring the best of global hardware and increase the underlying business on a global basis through technology and integration so that we’re sending a data packet 9,000 miles instead of a package that helps for sustainability, that helps from an environmental standpoint, that also helps from a localization standpoint. It does not make sense to localize commerce to South Korea if your production partner is in Cleveland, Ohio. Still, when you do have that capability, when you can produce in South Korea to ship to South Korea, you now open up a market that, just like America, wants something customized for them and, so, that’s really where the Gooten platform is going to go; that a single integration can provide a global reach for online merchants and commerce. They just need to do exactly what they have to do now: understand their end customer, understand what they need and desire, and connect with that customer with every interaction.
And not every platform is for every customer. So, who shouldn’t use this platform?
Yeah. We absolutely have to take that look at people who are doing the proverbial side hustle who are going on and selling maybe one order item a week. The Gooten enterprise system doesn’t allow for. We have a lot of power user tools. There is a lot of perfect product creation; platforms that allow for a single order. People who are buying for themselves, this is not, and we are not a platform for the end customer. We’re really a supply chain platform.
We really look to see a lot of our businesses migrate over to Gooten as they mature; as they start to break out of the constraints that other platforms may have, that are looking much more at one or two items a week kind of sale, our platform has a sort of time element from an investment standpoint to stand your products up to get them published out to the store that if you’re not selling in volume, that if you’re not dedicated to this sort of primary purpose, it doesn’t make as much sense, for tiny sellers but as industries are moving over to commerce as they are as they’re complementing an existing supply chain solution as they understand, for example, the ability for an API to be incredibly flexible; that you have an API into a supply chain solution. Those are the primary businesses that can really benefit from the Gooten enterprise solution.
And I’m also assuming that, to some degree, there needs to be a product right versus. Correct me if I’m wrong, if someone is selling knowledge, a white paper, or something like that, and charging 25 bucks for a report. I’m assuming we’re not expecting to see that.
We don’t, but what the Gooten platform does do, we complement businesses in exciting ways, which is why we have the platform that we have. We’ve seen people really take that idea of a white paper and extend the key elements from that wipe.
What are the three takeaways and they’ll put it on a product, and they’ll sell that product, or they’ll create sort of the opportunity for a product to amplify the message so the idea of e-commerce, as an extension of the brand, the sort of 360 ideas, that it’s not? You don’t write an article, and when you sell something, right? If you look at what barstool sports has done incredibly well. They don’t write an article and then sell a shirt. They write an article about a shirt, so the shirt becomes part of the story and community. By purchasing that shirt, it becomes more and more a part of that universe. So, the sort of product and e-commerce enablement platform that Gooten allows you to extend that idea of the brand and self-identification. If you really believe in what we’re doing here, this is a way to do it.
You’re absolutely right, though there are businesses where this just doesn’t make sense to do this for. Businesses where it does, though, this is the best way to do it, and you no longer have huge supply chains, and vendor relationships, and inventory relationships, and working capital tied up. The on-demand platform can complement your business to the extent that it makes sense so that you’re really with your customer in every way that they want to self-identify with your brand.
So, Brian, if our listeners are excited about this or want to learn more, where should they go?
www.gooten.com You can find out why we are called Gooten. It is an homage to Johannes Gutenberg and the invention of the printing press. The democratization of knowledge.
It’s spelled differently because the website domain was cheaper to purchase that way.
We’re still a US-based company. But really, the printing press was the greatest invention in human history because the ability to give knowledge to everyone opens up everything. We’re looking at doing the same thing by democratizing the supply chain. We create thousands, if not millions, of direct consumer brands so that the content creator benefits to the greatest degree of the connection of what they’re creating with the end customer. So, at www.gooten.com, you can sign up and create an account. We can walk you through with our onboarding flow; exactly how to get set up and, for enterprises, who are looking to integrate into the on-demand world, our first-rate knowledge, whether it’s through our account management solutions or our white papers, can help get you up to speed as quickly as possible. That’s one of the major benefits of the Gooten platform. We assign account managers to each enterprise that we have. They’re not going at this alone. We’re your partner from setup all the way through launch and then, obviously, post-sale.
We talked a little bit just to sort of bring this to closure, though we talked a little bit about the one-offs, which are probably not the right platform for that. If you’re interested in this platform, how big or what kind of order frequency is optimal to start thinking about two orders a day, right?
If you’re going to invest the time and believe that you can drive two orders a day, that’s 60 orders a month, around 750 to 800 orders a year. That’s the right size, right? If you’re doing one-off orders, you really need to figure out, “am I connecting with my end customer the right way/?” “Am I on the right platform?” “Do I have the right marketing?” “Do I frankly have the right content and message at a two order a day sort of level?” That’s where a lot of the Gooten services can start to amplify. What you’re already doing, whether that’s complementary products, whether that’s greater reach, whether that’s greater areas, and allowing you to focus again deeper and deeper into traffic cart value and conversion rate.
How can you induce, when something goes into your cart, how can you get that check out?
That’s really where it makes the most sense to join the Gooten platform. If you’re just experienced experimenting, several different platforms are fantastic; meager cost to integrate with and set up, but when you’re really starting to drive that business differential, and you need a powerful platform that can handle scale as you continue to find that exact right customer fit, Gooten can scale with your business.
Brian, we very much appreciate your time today. We look forward to learning more about Gooten because we’ll visit the website, looking for great things in the future. Again, thank you very much.
Sounds great, Mike. Really appreciate it; English (auto-generated) AllSalesRecently uploaded.
Rainey has led Gooten through three years of rapid growth, helping online stores manufacture and deliver products from T-shirts to pet supplies. Here are some trends he is seeing going into 2021:
Fast growth in customized and personalized products across industries.
Fashion and apparel brands will embrace on-demand manufacturing to limit inventory write-offs, reduce environmental waste, and support consumers’ increased desire for made-to-order products.
More legacy businesses will dive deeper into eCommerce by connecting their customers to audiences with products tied to their brands, such as online stores for media brands.
On-demand manufacturing matures with a wider array of fabrics, materials, and design complexity.
More brands adopt a hybrid inventory model combining traditional manufacturing and on-demand.
Consumers’ increased interest in sustainability will lead to broader transparency in supply chains.
Gooten is a globally distributed production and logistics company transforming how online stores manufacture and fulfill merchandise to their consumers.
“We give businesses the tools to create products to sell online and manage orders across a multitude of stores and sales channels. Businesses powered by Gooten can source and identify new products and trends, run promotions, and track analytics on new and repeat purchasers while focusing business efforts on what drives revenues – creating, developing, and marketing brands and products. We’re used by thousands of businesses and have shipped over two million items to over 160 countries, and you may already own something we’ve made without knowing it!”
Find out if Gooten is right for you by answering a few easy questions.