Amazon virtual assistant services remotely work to assist with the following tasks.
- First, VAs better manage your Amazon store.
- Amazon virtual assistants handle redundant tasks.
- They are independent of their geographic location.
A VA uses its knowledge, skills, and experience to manage your e-store. For example, you can hire VAs for Amazon marketing, data entry services, or image editing. They also help with more important business tasks like market research and data analysis.
Business owners recognize the importance of Amazon’s virtual assistant services for their e-commerce ventures.
How can an Amazon Virtual Assistant Help with Managing Your Store?
VAs act like your full-time employees on a remote basis. They perform almost all the tasks that your regular employees would do for you. However, mostly e-store owners hire them to perform time-taking or tedious work. Outsourcing of unending daily chores allows business owners to focus on identifying new business opportunities.
Let us look at the four common tasks VAs perform for the store owners.
- Order Fulfillment
Order fulfillment involves receiving, processing, and shipping orders to customers. Order fulfillment takes time and effort where business owners need to complete many steps.
There are several ways a store owner can fulfill an order.
- Fulfillment Methods
The main idea is to sell the items. Then, the product manufacturer takes care of the inventory, labeling, shipping, and product delivery to the customer.
Amazon virtual assistant services also help you buy and replenish the inventory to let you focus on increasing sales. In third-party fulfillment, the stocking and shipping responsibility is on a logistics partner.
In this fulfillment method, the owner has to take care of selling, storing, shipping, and managing product returns. Hence, an Amazon virtual assistant to manage these activities for you.
FBA (Fulfillment by Amazon)
In this fulfillment method, Amazon takes care of the picking, packing, shipping, and order communication with the customers.
It would be best if you considered various factors when choosing a fulfillment method. These variables include Amazon FBA fees, storage costs, and warehouse rents. Amazon virtual assistant services manage the inventory, order entry, warehouse, collaboration, shipping, invoicing, and customer service for orders.
- Amazon Product Listing Optimization
A professional Amazon FBA virtual assistant optimizes your product listing.
These improvements benefit your e-store in several ways.
- Better the search rankings
- Increase overall traffic to your store
- Add to the total visitor count and rate of conversion
Professional Amazon virtual assistant services optimize the product listing’s title, description, images, features, and reviews.
The best Amazon virtual assistant providers know the rules they need to follow to maximize the impact of search engine optimization. For instance, the main image needs to have 1000 pixels or more. In addition, when doing Amazon listing SEO, the product title must have keywords and features to help a listing perform better.
They will utilize the bullet points to emphasize key product features. VAs for product listing write easy-to-read and catchy descriptions, exhibiting accurate details. They also focus on highlighting the top positive reviews.
Some ways a professionally optimized Amazon product listing can help include:
- Better integration of the keywords
- Improvement in number and the quality of images
- High-quality, unique content with product title and description
- A better layout of the product page
- To verify the reviews, ratings and focus on the top ones.
Hiring Amazon virtual assistant services with expertise in listing optimization can significantly impact your product’s SEO, rankings, and customer reach.
- Analyzing Competitors and Market
An Amazon seller virtual assistant knows everything about your potential customers and what they desire. They also help devise the right strategies for your product to increase its reach and conversion.
Here is how market research and competitor analysis can assist you.
- Insights into the strengths and weaknesses of the competitors
- Improvement in the overall quality of your product pages
- Timely responses to the reviews and feedback of the brand
- Better targeting of the keywords in the creation of ad campaigns and marketing efforts
You gain insights into your competitors from market research and the way it impacts your profits. You can utilize these insights to add to your product listing’s profitability and conversion.
Hire Amazon virtual assistant services for competitor analysis and save yourself time and effort. A virtual assistant for Amazon can perform tasks using actionable insights, so you don’t have to invest any time in it.
- Offer Customer Support
Customer support is crucial to success in profitably managing your Amazon store. Amazon virtual assistant services take care of customer feedback, answer questions, and correspond from your seller central account.
A virtual assistant for Amazon can help you with the following tasks.
- Create the right messages to respond to customers
- Monitor the messages of the users from seller account and also on social media accounts
- Answer the questions of the users on a proactive basis
- Review the customer feedback and reply to them
- To bring to attention the negative feedback
- Update the frequently asked questions section on the product page regularly
- Handle difficult customers and their complaints
The management of these small issues will help you retain a happy customer base and take care of their complaints quickly. In addition, better customer service surely improves your company’s overall brand image.
Hiring an Expert Amazon Virtual Assistant
The decision of hiring a VA takes a lot of deliberation and thought process. Therefore, we have shared some additional information to help you easily reach your decision as a business owner.
Step for Hiring Best Amazon Virtual Assistant Providers
There are hundreds of options for hiring a VA. But, first, you need to find a person or service that fits your budget and expertise requirements.
- Setting the Right Expectations
First, determine why you need to hire someone to manage your tasks. Also, identify the tasks that you need to delegate to a VA.
Typical tasks business owners delegate to Amazon virtual assistant services have the following characteristics.
They are of
- Low value
- Take a lot of time to complete
- Entrepreneurs don’t like performing such tasks.
- They may not possess the necessary skills to perform these tasks.
Before hiring Amazon virtual assistants, always ask these questions to ascertain your requirements and the tasks to outsource.
- Establish Evaluation Criteria
It is easy for you to manage a VA if you know what tasks they need to perform. You need to communicate to them their job role before they commence work.
Things you must discuss before the start of the work include:
- Total number of hours they are going to work
- Goals they need to achieve in a month, quarter, or year
- Tasks they will be accountable for
- The rates and payment criteria
- The way for communicating with each other
- Formats and process of reporting daily, weekly or monthly progress
- Define the Scope of Work
When you hire Amazon virtual assistant services, always define the tasks you need them to perform. For example, if you hire a VA for data entry, expect them to take care of the product detail uploads for a listing. An expert Amazon virtual assistant with expertise in data entry may also help you write keyword-optimized product descriptions.
Still, if you want to know what tasks a VA can perform, ask them and do not assume anything. Otherwise, you may not get the kind of results you expect from hiring a VA. Thus, always set standards for a minimum acceptable performance to avoid any confusion later.
- Ask Them to Perform Sample Tasks
Before hiring an Amazon virtual assistant for a job and finalizing their position, it is better to test their skills. The level of expertise for Amazon virtual assistant services varies greatly. Testing the skills of a VA that you want to hire helps you overcome difficulties later. In addition, a test assignment gives you an idea about their speed and quality of work.
Also, do not expect a VA to perform miracles for you as they need time to develop expertise and understand your Amazon niche.
Hiring an Amazon virtual assistant service or agency comes with a lot of benefits. First, however, you need to be aware of the challenges you will encounter when coordinating work with your team. Thus, you must follow all the steps mentioned above to take the maximum benefit.
AmazinEcommerce.com is a leading Amazon FBA consultant offering its services to clients across the globe. AmazinEcommerce.com is a premium Amazon FBA Private Label & Wholesale Consultancy assisting in managing your AMZ store, including private label, micro-private label, listing optimization (SEO), product photography, 3D rendering, videography, EBC / A+ Content, PPC, Packaging, Design (including Store Branding), and reinstatement of suspended AMZ accounts.