The recent decade has been great for eCommerce. This technology has made tremendous progress, and more and more people are now in love with how e-commerce works and how it makes online shopping easier. However, shopping isn’t the only industry that has adopted this trend; the healthcare industry has jumped in on this ride. There are many benefits to using e-commerce in this industry, and here is how medical practices were influenced.
Care
Today, many different e-commerce sites deal a lot with care. Apps like Practo and sites like Doctor2U are pioneering right now, and this type of healthcare e-commerce is called telemedicine. These services have slightly different business models, but the entire concept stays the same – doctors offer advice to people over text or live chat. This is amazing and easy to use since this way of getting the needed help eliminates the need for a physical doctor’s office and trips to the hospitals.
Better Patient Experience
An amazing thing happened when telemedicine was paired with pharmaceutical e-commerce. This allows people to have a remarkably smooth patient experience. They can chat with doctors about their issues and symptoms, get a diagnosis and receive medication right at their door in just a few hours.
Online Presence
With an increasing number of internet users, more and more people access products and medical care online. Therefore, it is important to incorporate social media profiles into your e-commerce platform. Not only is this a good way to advertise yourself, but you can connect with your users. A good example is the website of the oral surgeon in Coral Gables. This practitioner has a great online presence through social media, but they also have a great live chat that allows patients to get all the necessary information fast.
Accessibility
Another important aspect of e-commerce is making the website accessible to your regular and potential patients. This is easily done by implementing a mobile-friendly design of your e-commerce website, and this has never been easier since most e-commerce sites come on both desktop and mobile platforms. This can significantly increase your traffic, it is easy to advertise, and people will be happy to see they can make appointments and get advice by only using their phones.
Streamline Purchases
Last but not least, e-commerce makes for a perfect opportunity for hospitals, doctor’s offices, and clinics to streamline their purchases of any equipment and supplies. With more and more medical device manufacturers moving online, more and more doctors and professionals can easily order their products and machines and get them delivered with no fuss. The only issue with this is timing since medical equipment and supplies often need to be delivered quickly, but e-commerce is figuring it out.
E-commerce is shifting the landscape of the entire healthcare industry, and people are happy about it. However, the providers need to understand this shift and accept new technologies which can make conducting their business and providing health care easier.
Photo by Jenny Ueberberg on Unsplash
