As more and more companies shift to remote or hybrid workforce models, there’s an increased need for a more collaborative, secure, and flexible communication solution. Consequently, these companies are altering how they communicate within and outside by adopting UCaaS.
According to Forbes, UCaaS is a communication technique that integrates several communication approaches into a single platform. These approaches often include email, video conferencing, instant messaging, and voice-over-internet protocol (VoIP). So, are you trying to discover how UCaaS can benefit your business?
Here are key benefits your business is likely to gain from UCaaS:
1. Facilitates the Identification of Trends and Opportunities
An advanced unified communication as a service platform provides real-time analytics that enables you to identify trends in your communications data. For instance, at what period are customer complaints recorded the most, when customer support requests tend to rise, or where bottlenecks occur frequently? If your company’s communication methods are integrated using a UCaaS solution, teams can spot bottlenecks easily and take measures to mitigate them, enhancing efficiency.
Suppose you own a medium-sized business and you discover that client calls are wrongly directed to representatives who aren’t in a position to help. After being redirected to several agents, your clients will likely hang up and take their businesses to competitors. However, with UCaaS, your firm can solve this issue by finding a remote receptionist who can dispatch client calls directly to specific agents who are available.
2. Helps to Boost Revenue Growth
UCaaS can also be beneficial to your business as it can boost revenue growth. It helps your team members to increase their productivity and to deliver better experiences to clients that nurture trust and loyalty, boosting revenue growth.
Moreover, UCaaS contributes to freeing up information technology budgets and time: Instead of your team managing communications infrastructure, they can dedicate their time and resources to innovative activities that lead to business growth.
3. Facilitates Seamless Collaboration
Another way UCaaS can benefit your business is by facilitating collaboration, which in turn enhances productivity in your business. With a UCaaS solution, your staff will have several channels to use when engaging with each other. In addition, they’ll get the opportunity to access and use sophisticated features, including voice messaging and screen sharing.
Therefore, your team members can leverage several methods of communication simultaneously, enabling them to collaborate in more advanced ways while working on multiple projects simultaneously.
In particular, communication through video is vital for collaboration. With video conferencing technology, you can make virtual meetings feel like one-on-one interactions from any geographical part of the world. Ultimately, this facilitates better engagements between you and your customers, stakeholders, and workers without incurring transport costs to different locations.
4. Enhanced Confidence in Security
Cyber-attacks are serious and costly for companies of all sizes that operate across all industries. Therefore, integrating all your communication channels into a single solution makes managing their security aspects easier.
Moreover, it allows you to work with a provider with rigorous security procedures and the latest technologies. Choosing a provider with robust security features can enhance confidence among stakeholders that your company’s security is top-notch. Therefore, when looking for a UCaaS provider, ensure you choose one with the necessary experience, expertise, and certifications.
5. Helps Your Business to Scale
With a UCaaS platform, your business can benefit by having the ability to scale your communications solution up or down, depending on your current needs. In addition, you can easily add or delete users if you’re implementing a UCaaS on a pay-per-user mode, a strategy suitable for businesses operating in uncertain industries.
6. It’s a Cost-Effective Solution
Nowadays, most digital businesses are moving their work and files to the cloud to cut costs. Your company can be part of this new trend by shifting business operations to the cloud. By moving to the cloud and implementing UCaaS, your business will cut IT costs by 30% to 50%.
Most business owners and managers don’t take communication with the seriousness it deserves, but ironically it’s the backbone of any organization. However, now that you’ve learned how UCaaS can benefit your business, it’s time you take communication seriously. It would help if you took a moment to weigh how the above benefits can impact your business and propel it to success.