Email Etiquette Training For Business

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Email Etiquette Training For Business

In business, Email plays an important role in the business growth strategy. As they write to you, they see you. Like during the first business meeting, we also have one chance on the Internet to make a good impression. Because although email marketing is today one of the most important tools of work, a lack of knowledge of the principles of netiquette can seriously tarnish the image built for years. So it’s important to have email etiquette courses to fulfill business needs. What’s worse – the proof is “in writing.”  This is why online Savoir-Vivre is today a necessary skill for proper communication in business.

Email Etiquette Training For Business

How do I start and end an email?

When editing an email, always fill in the “subject” field so that the given title informs the recipient of the content of the message. When we leave the field empty, we will not only present the not-so-elegant style but also expose ourselves to the risk that the Email will fall into the spam folder.

Let’s also remember to be courteous starting the message. An almost welcome formula is welcome (e.g., Good morning, Dear Madam President, Dear Director, etc.). Let’s leave the popular phrase “hello.” Linguists strongly emphasize that this form implies the supremacy of who welcomes you.

This means that only a person with a higher position can apply to us – i.e., a director, a president, and a client, i.e., a more important person in the hierarchy. The Email should be ended by writing, for example, “sincerely,” and never “greet,” because it is a naughty form. It sounds better. “I attach greetings.” It is also worth remembering that we do not use capital letters in netiquette because they symbolize a scream.

Think about what you want to write.

Like a telephone conversation, the shorter our message is, the better. We show in this way that we respect the addressee’s time and control the entrusted task, asking or informing only about the necessary aspects of the matter or project. So let’s think about what we want to communicate and who we write to. Unless asked for a deeper analysis, let us only describe the most critical issues in the Email.

Make sure that the recipient is

When contacting the president – if we have not received a direct email – it is a good tone to write a message to the assistant or secretariat first. When we write an email to a person from abroad about which sex we are unsure of, let’s first check who the recipient is, for example, via social media or by checking the name in the search engine. These extra few minutes of work can save you a nasty slip.

Background and colors

Although this tip may seem obvious, not everyone applies to it. The business email template should be transparent – preferably white, and in a simple font such as Arial, Arial Narrow, or Times New Roman. Under no circumstances, however, do not use Comic Sans. It’s in a very bad style.

The use of colored backgrounds and stationery, however, can make the content unreadable and tiring in reception. For the same reasons, let’s also abandon too many graphics in the footer because it may not load correctly, which will look sloppy and make it difficult to display the message correctly.


When choosing a vacation, it’s a good idea to set up a self-response in which we will inform you when we return to the office and who to contact in case of urgent matters. If, for example, a colleague doing us a favor instead of a co-worker at an equivalent or lower position substitutes for us during the holidays, do not put in the autoresponder such data as the cell phone number – unless the person has previously agreed to do so. The alternate email address or telephone number on the reception desk is enough.

However, let’s stop setting up the autoresponder when we attend a meeting. It is an unnecessary exaggeration. Nobody expects us to sit non-stop at the desk. In an urgent situation, no one also sends an email or calls directly. Therefore, let us not fill in the unwanted mail of other people’s inboxes.

Zoe Talents Solution is to empower organizations through their human capital by providing highly impactful quality training and consulting solutions customized to their need to help them achieve excellence in their business.

And our core purpose is to help our customers with the ability of the board methodologies, which will upgrade the execution of their people to make progress separately and for their association.

We are putting forth the courses in the following classifications: Finance, Management, Health, Marketing, Skills Development, and more.

Email Etiquette Training For Business