CX North America – CX is a fundamental principle of any successful business, but simply creating a good customer experience program within your business is no guarantee of success. Great CX comes about when you develop a positive customer journey and support and enhance that journey through strategic integration with the data and analytics that has the potential to transform your business and your customers’ experience. Virtual; Jun 7-9, 2021
CX North America is the must-attend conference that will bring together CX and data-driven analytics to help CX practitioners become smarter, more agile, and more informed as they shape the customer journey now and drive business growth into the future. This year will zero in on the art and science of leveraging data while staying true to your customer and your company’s values.
With each of the nine “Virtual Live Experience” events we hosted in 2020, we learned new ways to deliver the invaluable analyst insights, inspirational experiences, and powerful connections you´ve come to expect from our in-person events. In 2021, you’ll benefit from what we’ve learned.
You’ll enjoy new sessions anchored by riveting content with enhanced access to analysts. They’ll be available for live chats during their sessions so that you can ask questions in real-time. You can join the analysts — with a small group of your peers — to discuss specific themes and initiatives you’re tackling.
Looking for quality, no-pressure opportunities to meet with an innovative technology solution provider? We´ve got those, too. To keep you engaged, you will be wowed not only by external luminaries at our keynotes but also by top musical talent — performing live exclusively for our attendees. Join us in June!