When running an online e-commerce store, there are numerous aspects to keep track of and multiple operations to manage. With customer service being so crucial to a company’s success, the last thing you want to do is give customers a bad experience. This is where chatbots come into play.
Why do people use chatbots? Chatbots appear to hold a ton of potential in providing users with quick and convenient support tailored to their specific needs.
Chatbots have progressed from the fringe to the mainstream in recent years. They are rapidly being employed by businesses of all sizes to improve customer service, increase revenue, and reduce human effort.
What are chatbots?
As we all know, Artificial Intelligence is increasingly infiltrating our daily lives through the development and analysis of intelligent software and hardware, referred to as intelligent agents who can perform a wide range of tasks, from manual labor to complex operations. A chatbot is a typical example of an AI system and one of the most basic and widely used forms of intelligent Human-Computer Interaction.
Chatbots provide a live chat-like interface through which a customer may communicate with a company using text texts. These text messages between your chatbots and customers mimic human-like conversations, boosting user engagement.
How to choose the best chatbot tool for your e-commerce website
The demand for the best e-commerce chatbot tools is increasing, and In fact, bots are expected to handle 85 percent of customer support exchanges that occur online this year (2021).
So, to outperform the competition, you should choose the most appropriate chatbot for your company.
When choosing a chatbot, the following things should be considered.
- If you’re a beginner, check whether you’ll be able to browse and configure on your own.
- Any solution you choose should be actively maintained and updated.
- It is essential to ensure that the eCommerce chatbot you select is accessible with the tools, platforms, and solutions you are currently engaging.
- Finally, it would be best if you considered the price. However, most chatbots are relatively inexpensive.
To make it simple for you, we have listed the seven best e-commerce chatbot solutions available so that you can make an informed decision on which is most suited to your business needs.
Chatfuel is a free bot-building platform that allows you to build Facebook Messenger chatbots without prior coding knowledge. Chatfuel is utilizing bots to revolutionize the way businesses connect with clients for customer service and load acquisition. They have one eCommerce feature that keeps track of your Shopify store and delivers a Facebook message if an item is in the checkout process.
Botsify is providing all that an eCommerce store needs. You can communicate with your clients through various channels, including websites, Facebook Messenger, WhatsApp, and SMS. You can also interact with your customers in their native language because it supports over 190 languages.
It allows you to construct personalized interactions that can be accessed from any device. As a result, you can use these facts as a trump card to provide the ideal products your clients are looking for.
Pandorabot provides real-time website support to clients. In addition, it allows you to respond to client inquiries in several languages, allowing you to compose AIML scripts in everyday language.
Pandorabot aids in the development of a high-quality and voice-enabled chatbot that can be used on the web, mobile, Twitter, Telegram, Line, and Slack. You also have the option of making the chatbot more adaptable to your needs by incorporating RESTful APIs into its system.
MobileMonkey is a marketing, sales, and customer service tool that provides the ability to reach out to many Facebook audiences by interacting across several high-traffic platforms like Facebook Messenger, SMS, and WhatsApp. In addition, they can use their chat system to engage people to learn more about them and improve customer service.
MobileMonkey’s cheapest subscription includes limitless contact leads, notification customization, tags, and attributes. In addition, their bots come with more than 75 pre-built templates that may be used to create conversion possibilities in a fluid format. Webchats, complete customization, and insights are all available through MobileMonkey.
- OCTANE AI
Octane AI is a sophisticated chatbot platform with eCommerce-friendly features that increase sales and ROI for your store.
This chatbot provides personalized shopping polls, intelligent opt-ins to capture client information, and automated communications via Facebook Messenger and SMS, providing a pleasant shopping experience for your customers.
It allows you to create a one-of-a-kind cross-channel experience by allowing you to establish personalized workflows, send sponsored messages, and share promotions ensuring that you engage with them regularly, giving them the impression that you care about them.
- FLOW XO
FLOW XO is a versatile tool for creating chatbots for Facebook, Slack, WordPress, and other platforms. It’s a platform that can be used for various things, including lead generation, live chat, and more. In addition, it has a user-friendly interface which makes it an ideal fit for customers of all skill sets.
Tidio has been one of the best and most dependable chatbot software that allows you to stay in touch with your customers 24 hours a day, 7 days a week, anywhere and at any time. It streamlines all communication processes by consolidating all website chat, email, and messenger conversations into a single, cohesive panel.
You can create your customer-service bot using its simple drag-and-drop builder, which perfectly matches the needs and requirements of your store. Then, you can relax and watch as this chatbot takes care of all of your critical customer service operations.
The goal of our technological world is to have as little human interference as possible in all fields. Chatbots can reach a larger audience and be more effective than humans. Simultaneously, they may evolve into a capable information-gathering tool. They save a lot of money when it comes to running customer service departments. It may become impossible to tell whether one is interacting with a chatbot or a real-life agent with AI and machine learning advancement.