Former Director of Econsultancy, Chris Lake believes that project management standards in e-commerce are slipping. The benefits of good project management to any business serve employees, customers and the organisation as a whole. Having good project management will act as a chain reaction for your business, from the: the manager running and developing the project to the production team who will work on getting the project in motion.
Having good project management in your business can be simple, and many factors of project management will already be installed into your business, however, getting back to the basics is what it is all about.
Does your business have the basic organisation skills that are necessary to succeed in any project? If not like many other businesses who fail to understand the importance of investing in good quality project management courses to better learn how to perform their job, your business could crash and burn before its even began.
Investing in APMP Training
Project management is vital to completing important tasks 97% of people asked about its importance to productivity, think it is critical to business performance and success. Reworking your business’ project management strategy will build on the foundation of your current skills and create a better business platform in the long run.
An APMP certification in project management can be done online at home or in the workplace. This will not only develop your professional skills but this globally recognised course has been tried and tested and will make a huge impact on your customer service performance.
To be a successful e-commerce project manager you must strong skills in delegation and management. The beauty of e-commerce is that it can be flexible and this is something project management and e-commerce have in common. Being flexible with your project management learning will you to firmly map out your strategies and will allow you to plan in advance how you are going to reach your goal.
An APMP course can be completed in 2 days, which is nothing in comparison to a part time college course, this will free up your time to put these strategies into action.
What Are the Benefits of APMP Training?
There are lots of benefits of getting started with project management training as it will improve the efficiency of your brand. Strong management works from the foundation of a business right up to the top and if you are invested in leading the project if you have employees they will be sure to follow your footsteps as this may be a great learning curve for them too!
Having a smoother business plan will also improve customer satisfaction. No matter what type of business you run if you complete a customer’s order with on time and within budget, your customer should walk away happy, as long as the product is quality.
A happy customer is one that will return to your business and may even recommend your service or product to a friend – this is great for business. Project management is just the start to creating a flourishing business that creates awareness about its high standards that will lead to sales.
What is a Project Important in Ecommerce?
Nowadays, e-commerce customers expect to receive the same customer service online as they do in their local stores and shopping centres. Customers who experience a bad web experience may not return as they may not be happy with the online site, the quality of the product or the delivery service provided – therefore e-commerce businesses have a lot of bases to cover when it comes to customer satisfaction.
With a growing e-commerce market, managing your business efficiently is more important than ever and providing quality customer care should drive your businesses agenda. E-commerce project management can often be complicated, especially when your account for the number of challenges that online businesses are faced with.
Have A Successful Business with Project Management
One of the key factors fundamental to success in e-commerce is project planning and resourcing. Chris Lake believes that due to the expansion of the e-commerce sector project management has taken a back seat:
“Many e-commerce suppliers have grown fat over recent years due to the huge organic growth in the market and have had more new business coming in than they could handle. As a result, for some, client relationship management and project delivery have not been the focus.”
It all starts will a plan. Rethinking what your business needs management wise could be exactly what your business needs. Having weak project management in your e-commerce business may be setting it up for a fail. The main reasons for an e-commerce failure would be, not planning far enough in advance and setting secure deadlines, often caused by bad communication. Going back to basics will allow you to reflect on past mistakes – learn from them and create a better business with APMP strategies in place.