7 Concrete Ways to Drive ROI with eCommerce Content Marketing

You are currently viewing 7 Concrete Ways to Drive ROI with eCommerce Content Marketing
7 Concrete Ways to Drive ROI with eCommerce Content Marketing

7 Concrete Ways to Drive ROI with eCommerce Content Marketing

E-commerce content marketing is a critical traffic and sales-driving activity you can do. When done right, it can generate up to three times more sales than display ads.

But most people get it wrong. It’s not just about churning out blog posts. Content is everything. Your branding, sales copy, product pages, photos, and social media. It’s not just blogs.

If you want to dominate your market, your content marketing strategy must be tight. I’ll dive into proven strategies that work.

Choose The Right E-commerce Platform

Someone might say this is not part of content marketing. However, your platform can limit your content marketing efforts.

Content should generate traffic. However, some platforms like Wix don’t do well for SEO. If you’re going to be content-focused, WordPress is the best platform to use. BigCommerce doesn’t do bad too.

Another reason why I mentioned the platform is because it will affect your design. Your web design matters when placing your messages in the right place, and your platform can affect that, too.

Your web design matters - 7 Concrete Ways to Drive ROI with eCommerce Content Marketing
Your web design matters

Some might restrict what you can or cannot do in certain places. That, again, is why WP is excellent. Freehand to do whatever you want.

Optimize Your Content To Appeal To Your Audience

Your copy isn’t just about SEO and keywords. Sure, those are important, but what use is an SEO-optimized product copy if it doesn’t generate sales?

It’s easy to forget that you’re writing for a person rather than a person and search engines. The best way to do it is to understand your target audience and write benefit-focused content that appeals to that person.

First, you need to understand who your content is for.

Understanding you audience and outcomes - 7 Concrete Ways to Drive ROI with eCommerce Content Marketing
Understanding your audience and outcomes
  1. Identify Your Buyer Persona

The primary person you should be concerned about is your customer. Before you write any content on your site, you need to understand how your buyer sees it and why it will appeal to them in the first place.

Understanding potential buyers’ needs, pains, and mental states will help you meet them. To do that, you need to define your buyer persona. Create a persona – name, demographics, interests, pain points, and what that person wants to achieve.

It would be best to do that before picking your product or creating your online store. This post goes deeper into that and other marketing tips that will help you.

  1. Write For Your Buyer Persona

Now that you understand who your potential buyer is, the tone of your content should follow that. How you write for an avid traveler will be different from how you create content for a corporate executive in a bank.

Also, turn features into benefits. To start, imagine having a conversation with that person face-to-face.

Saying “metal gas can with two handles and three pins” doesn’t do much.

Instead, connect the features with the benefits, and the problem is avoided. This was something I came up with for Crocs.

Feature Benefit Problem Avoided
Flexible sole Protection against hard floors Avoid foot pain and blisters from long walks

 

Choose Topics That Matter To Your Audience To Connect With Them

The average B2C e-commerce site has promotional content everywhere. While promoting your products is important, solving important your audience’s needs is more important.

If you want people to share your content, you must write about their challenges.

If Site A shares promotional content about their product only and Site B shares product guides, how-to, solutions to certain problems with certain products, DIYs, etc., 80% of the time and promotional content 20%, who do you think has more chances of success?

People don’t care about your product; they care about themselves. Give them good content, and you’ll gain their confidence in choosing you when they finally decide to buy.

  1. Use Product Reviews To Find Challenges

Customers might have one or two issues with your products or products in your category. If you already have a site with some orders, you can use reviews on your site. If not, you can try Amazon and other marketplaces.

For example, I am pairing clothes or removing the chemical smell in faux leather materials.

  1. Ask Customers What Their Issues Are

What better way to reach customers than asking them?

Interview them or use a survey to get ideas for content. Send emails using social media. The bottom line is finding a way to get their opinion.

  1. Find Keywords That Your Customers Are Searching For

You can get the top two points right, but if your content is not what lots of people are searching for, then you might not get the increase in traffic that you seek.

You can use Google Keyword Planner to get ideas on keywords e-commerce businesses are willing to invest money in and topic ideas. However, I won’t bank on it for SEO because the data is mostly based on what advertisers are willing to invest money in.

But it helps with ideas.

You can also use Ahrefs. Get the keywords your competitors are using based on your products. I got this based on a search for soap products.

keyword analysis

It’s about getting the keyword and those you can rank with—so, high-volume, low-competition keywords.

Your content creation should be around those keywords. One way around it is finding out what bloggers are writing that people share. You can use Ahrefs for that as well, or good ole Google.

  1. Use Comments On Posts

This part is for those with a few comments on their blog sections. You can dig one sweet mine in your comment section. A lot of topics can come out of there.

From that comment, I could decide to write on paid/unpaid e-commerce advertising for stores on a budget.

Streamline Content Channels To Boost Visibility To Potential Customers

One proven marketing strategy is organizing your content channels to work together. You might already be posting the relevant content to Instagram, Facebook, and your blog, but you can boost that.

Create on-brand content on a shareable topic and boost it on Facebook, then show product ads to people who have visited the page from Facebook.

With that, you’ll remain on their minds to increase your sales chances.

Promote The Right Pages And Your Products

Traditionally, promoting your brand/commercial content is hard, so employ the right link-building strategy on a few shareable topics and promote those pages over a long period.

From those pages, visitors can navigate to other pages on your site.

But don’t let blog promotion be a substitute for promoting your brand and products. Many online retailers make this mistake. You guest post to get backlinks to blogs, you share on social media and all, but forget the main thing – your products.

Promote your eCommerce business to bloggers and influencers. Create soft-selling branded content for this purpose. Create product landing page giveaways. Ask bloggers to review your products. It’s a two-pronged approach – you must work hard to promote that commercial content.

Promoting content can improve your brand visibility on social and search. Many people mess this up because they don’t research enough to develop their brand – so the message doesn’t resonate.

So, do your research. Develop your brand message. Let it fit your audience and appeal to the bloggers and the right influencers.

Optimize Your Website To Show Expertise, Authority, And Trustworthiness

Google emphasizes what they call the E-A-T score when ranking sites. That’s Expertise, Authority, and Trustworthiness, especially on the product and checkout pages (YMYL).

You must show Google you’ve enough skill or proven knowledge in your niche and products.

The thing about E-A-T for Google is that some industries matter more than others. If you sell apparel, you’ll only need “everyday expertise” instead of beauty or medical products. That doesn’t mean fashion sites are left out in improving their ranking.

If you use a reputable manufacturer, like Rolex, you can place their badge with a link to their site. If your supplier is untrustworthy, linking to them will hurt you.

Another way to improve your chances is by reaching out to recognized industry influencers to give you recommendations.

Also, have enough company and product information. That is, how your product is made, about your brand, contact information, accreditations, and where you’re mentioned.

Then, finally, be trustworthy by having the following:

  • An SSL certificate
  • A clearly-spelled the return policy
  • Verified product reviews
  • Product copy and FAQs that answer potential questions
  • Anything else that builds trust

Get Lots Of Interactive Content To Improve Customer Experience

AI and VR are taking over. Ikea allows us to see how our furniture will look when we buy the whole in-shop experience when not in a physical shop. Sephora’s app allows you to see what your makeup will look like before you purchase, generally improving customer experience.

Interactive Content To Improve Customer Experience

If you can afford something like this, go with it. Let customers try out clothes and other products virtually before they buy. You’ll stand out over brands that are not doing so.

However, not every brand can pay for something like that. So, try other types of interactive content. Place interactive videos on your product pages. Use interactive infographics. Add quizzes with the results suggesting a product.

Conclusion – 7 Concrete Ways to Drive ROI with eCommerce Content Marketing

E-commerce content marketing might take time to kick in. As a startup, building SEO may take 4-9 months before you start seeing results. Don’t relent, keep pushing.

You might want to go viral with one video or any viral marketing tips from this post. Also, grind hard. Use user-generated content, produce stellar content, build product guides with text, images, and video, build a checklist around your customers’ lifestyles, and create videos on exciting “out of the ordinary” ways to use your products.

There’s a lot you can do. Just don’t stop pushing. Don’t stop promoting your content, and ensure you have a lead magnet to drive people to your email list.


Darren DeMatas
Darren DeMatas

About the Author: Darren DeMatas

Darren has an MBA in Internet Marketing but hangs his hat on 10+ years of experience in the trenches. Follow him on Twitter and LinkedIn to learn about e-commerce.

Follow us on LinkedIn – Build, Grow, Convert.

eCommerce FAQs

Passionate advocate for digital inclusivity, leading the charge at Understanding eCommerce to provide web accessibility solutions for businesses and organizations. Committed to making the online world accessible to all.