There were many challenges facing eCommerce in the past, but the rapid development of technology has led to its improvement. In recent times, technology has developed and assisted both buyers and sellers in carrying out activities smoothly. Through online technology, buyers can now access goods and services despite the distance between the buyer and the seller. Even the sellers can now receive money wherever they are without moving an inch. The improvement of technology has led to the improvement of E-commerce.
1) Advanced payment options
There are developments in web designing to help e-commerce businesses reach a wider audience, such as the West Palm Beach Web Design. The rapid change of technology has made payment of both services and goods more efficient and fast. The Discovery of new payment methods like PayPal, Apple Pay, and Google pay has made it very simple for buyers and sellers to transact despite the distances. Nowadays, a buyer can send money overseas to Africa in a fraction of a second without changing his location. This has helped E-commerce in conducting its business with no difficulties. In carrying out its businesses, trust issues were also a major issue in E-commerce. This has now been solved after the invention of blockchain technology, which guarantees that his money will be safe and not lost. These technologies have advanced E-commerce businesses.
2) The invention of chatbots
This has led to decreasing the bridge between buyers and sellers. With the help of chatbots, a buyer can directly chat with the seller online. Here they can directly converse on commodities and even bargain on the price. The buyer can even request a photo of the commodity, and the seller sends him the commodity to see. This process happens online without the buyer or the seller moving from one place to another. This advanced technology has helped E-commerce conduct its businesses fast and has also helped save the transport cost for buyers and sellers to meet. In addition, some advanced chart bots offer the history of the products and even other recent buyers and their suggestions on the product. This has helped the buyers be sure of the products they are going to buy since they can view the suggestions of previous buyers.
It has been a very hard process to manage E-commerce in the past. Management manually left room for many mistakes like excess stock, poor management of funds, and unsatisfied customers. After the coming of the inventory management system has made it very easy for one to manage and run E-commerce since it saves time and does not give any room for human error. This has led to many managers knowing the number of goods they have at the time, the number of goods sold, the number of goods that need to be restocked, the cash flow, and the customer satisfaction.
Technology has made it possible for fast delivery. A well-known website such as Amazon has made it possible to get their products to the nearest warehouse. Technology has helped one order his goods, give his location, and ship the goods to where the customer is. This has made trading very easy in E-commerce. If goods are shipped from overseas, technology has made it very easy. You order your goods, they are sent through the air and brought to the nearest warehouse. From then they will be transported by road to your doorstep. We can generally say that technology has made the delivery of goods in E-commerce effortless since technology has made the world a global village.
5) Artificial intelligence
Customers found it very hard to search for some products in the past. The invention of artificial intelligence has helped many customers to be able to trace the actual product in just a few clicks. There are various products in the market, making it very difficult for a customer to trace the exact product. The help of IA has made it very easy for customers to buy many products of different kinds from different shops in just a short time. Through this kind of technology, customers can do their shopping concisely. Some customers need certain features which only the IA can focus on and find.
6) Virtual reality
This is another type of invention in technology used to improve E-commerce. It is known as augmented and virtual reality. This gives room for the customers to debate how they want the product they want it to look like. This has worked in many industries and has helped them improve their products. This is because so many people have different opinions on what they would like or wish their products to look like. When many people combine their minds, they have a perfect product that will sell so much in the consumer’s interest. For example, a company such as Audi used it to invent their car. They let the customer customize the reality of his car, and in the end, he is made a car from his description. In the end, Audi has sold so many of its cars because they took a keen interest in the customers’ preferences and tastes.
We can conclude that technology has played a big role in making E-commerce a better place to conduct business. Technology has made it very simple for buyers and sellers to communicate easily despite the distance. We can also see that technology has made the world seem like a global village since you can buy goods from anywhere in the world and reach you in no time. Technology has also made E-commerce management seem easy by inventing an inventory management system that ensures that all the sales, stock, and cash flow are in order. Finally, technology has also given customers a say to give their opinion on the product and participate indirectly in production.
Olivia Morris is a Marketing and Business Advisor for American Markets in USA and Europe; She also is a content writer at Ajroni Web Agency. Olivia Morris is passionate about traveling, photography, and reading.