Take Control of Your ServiceNow Implementation
ServiceNow is a robust platform utilized by tens of thousands of enterprises, ranging in size from sole proprietorships to the Fortune 500, for IT Service Management (ITSM). They anticipate that the worldwide market for ITSM will reach $15.6 billion by 2026. The appeal of the ServiceNow platform lies in the fact that it offers an infinite number of opportunities for efficiency, visibility, and accountability improvements. In addition, it provides various workflow solutions for businesses in various industries, including insurance and healthcare, retail and manufacturing, government, and telecommunications.
ServiceNow gives businesses the flexibility to realize their digital transformation objectives, reinvent their business processes, and enhance their capacity to react quickly to shifting market conditions. However, for enterprises to successfully utilize ServiceNow, they must view it as more than just a tool. Instead, they should think of it as a program that has the potential to digitalize, automate, and optimize the back-office processes to promote efficiencies throughout the entire business.
6 Steps to Take Control of Your ServiceNow Implementation
The following steps can assist an organization in taking control of the ServiceNow implementation process and achieving success:
1. Identify Processes
ServiceNow is not a platform that can fulfill all of an organization’s requirements in a single, unified solution. To get the most out of ServiceNow, the business needs to determine which processes would benefit from being migrated to the new platform and implement those migrations first. The transition to the new forum necessitates the creation of a plan, according to which the first phase will consist of project management centered on achieving measurable KPIs and delivering business outcomes.
When evaluating their processes, a business may ask any or all of the following questions, among others:
- Which of these processes involves a significant process of manual labor?
- Where exactly are we falling short in the process?
- Which parts of the user experience require being improved?
- How might ServiceNow contribute to the reduction of costs and the improvement of efficiency?
The company needs to plan whether the implementation should be done all at once or in a series of stages. In addition, the plan should be flexible enough to be scaled up or down depending on the firm’s size and the changes brought about by digital transformation.
2. Leverage Best Practices
The ServiceNow community has built an implementation that different types of businesses can utilize depending on the processes they run. As a result, organizations can utilize this standardized approach for implementing ServiceNow to reduce the likelihood of making errors, surmounting challenges, causing disruptions to company operations, and achieving effortless organizational change.
We recommend using the numerous capabilities, enterprise services, and customizations made available by ServiceNow to reinforce and improve the seamless operation of business operations and implementation. Your business may reap the benefits of change management, accurate implementation costs, and service management by enabling configurations and necessary changes. As a result, you can achieve faster, valuable outcomes quickly after implementation.
When beginning the implementation process, it is vital to document and investigate the best practices and assess the system to use the ServiceNow platform effectively. To begin, the organization can study other businesses’ actions while integrating ServiceNow. Second, several different best practice guides or case studies can direct the company to get the maximum amount of value from the platform.
3. Ensure That There Is Collaboration and Inclusiveness
Adoption by the people working inside is necessary for successfully deploying ServiceNow. When a corporation is open and honest with its team, successful implementation occurs in 70 percent of cases. The company shouldn’t deploy ServiceNow without ensuring all staff members are on board with the upcoming changes.
ServiceNow monitors the full 360-degree range of project management and enterprise services within your business processes and sub-functions. An awareness program that instructs your employees on making the most of the platform and its one-of-a-kind management capabilities for their professions is the appropriate solution for this problem. The strategic emphasis should be placed on determining how each platform service may be transformed into a digital form. It is best not to develop a lesson plan to instruct your workers on utilizing it as a daily email or intranet tool. Instead, employees need to be aware of how the value of their contributions may be added to workflows, project management, change management, implementation, and service management through ServiceNow.
The company has a responsibility to its workers to explain to them what changes will be made to the system, why those changes are being made, and how those changes will impact their work. Therefore, the teams need to have a comprehensive understanding of how the ServiceNow implementation will affect the work they do daily.
They have to control the situation and be at ease with the transition. To accelerate the adoption pace, the organization must organize internal workshops and create internal user groups. The staff members have expressed satisfaction with the recent adjustment. If a company wants its employees to accept and support a change, it needs to listen to what those employees want and how they feel about it.
4. Stay Agile
ServiceNow is a robust platform for IT service management (ITSM) that supports universal integration and offers complete customization options to any degree desired. However, it is essential to remember that a level of personalization that goes overboard makes the entire endeavor more difficult. Regardless of the business size, we need to set ServiceNow to adhere to the end-to-end lifecycle project management, existing workflows, and IT service management market requirements.
ServiceNow promotes the use of agile platform implementation to serve the ever-evolving requirements of businesses and achieve rapid user adoption. Agile implementation is a tried and tested methodology that is more effective than the other methods, which take a significant amount of time.
When the strategy is finished and the group is prepared to accept the system, the organization needs to apply the agile methodology to configure the system. Hence, it is ready for the future.
Agile implementation means gathering the requirements, permitting real-time data mapping on tools, and capturing the necessary data to provide the right metrics and validations in advance. In addition, instant configuration and reporting enable the organization to quickly detect and address any issues that arise, which helps assure complete success.
5. Employees Trained
The ServiceNow implementation may cater to different persons working in different departments. As a result, training workers to use the platform effectively and making the most of its one-of-a-kind capabilities for service management is an absolute must.
In addition to concentrating on how each feature will work, the implementation team needs to consider how each feature’s applications will affect the company’s bottom line. Finally, it provides the most helpful instructions to employees on using the ServiceNow platform for their regular responsibilities.
Before beginning to train staff, a strategy should first be developed to address all stakeholders the implementation will impact. Next, the company must consider various training methods, including instructor-led and computer-based training (CBT).
Additionally, businesses must train their staff on well-known IT service management (ITSM) frameworks like ITIL, which are related to ServiceNow. Some workers might complain about the change at first, but as they get used to it and see how valuable the ServiceNow platform is, they will be content with their decision and eager to accept it.
6. Construct a Plan for Governance
Processes will inherently degrade over time if they are not regulated. Organizations must hold their staff employees accountable for their daily operations. They must create clear control objectives and corporate goals, and staff members must ensure it happens.
In addition, it is essential to recognize the applications and processes that contribute to the achievement of each target. Therefore, generating and mapping the priority list is necessary to decide which process or application will be made live on the ServiceNow platform.
One of the most serious mistakes is viewing IT service management as a technology project management initiative and not involving all of the company’s stakeholders in moving to a platform that enables seamless business operations.
This is one of the most significant problems. This disconnected team management will result in disruptive and unidentified difficulties once the ServiceNow implementation services provider makes the system live. In addition, it generates blockages and may cause ineffective cost escalations during the rectification process for ITSM.
Before making a final choice, we recommend you familiarise yourself with the consulting firms’ most notable accomplishments and success stories. It could be an effective method of government! Successful implementation of ServiceNow requires qualifying the industry standards to monitor a seamless transition and transformation to digital. Among the criteria are the following:
- HR services and delivery, performance analytics, information technology management, and customer service management guarantee a 360-degree implementation.
- Produces a list of licensed professionals as a by-product and qualifies instructors.
- Evaluations and ratings from customers.
- A success story that has been extensively mapped.
To successfully implement, the consultant needs to be familiar with and understand your firm’s particular domain and requirements. Again, previous work experience on a project of the same kind guarantees a degree of knowledge that cuts costs in both time and money.
In summation: You Need the Right Ally.
The ServiceNow implementation is not a side project that internal teams may implement on their own. It is imperative that businesses utilize it as a key performance indicator for the company and hire a ServiceNow expert to do so. They are required to select the ideal ServiceNow consulting services partner based on their knowledge and experience in managing transitions within the industry that are analogous to the one being managed.
The partner needs experts in the ServiceNow space to determine the organization’s one-of-a-kind business workflows and develop a strategic plan to migrate its current environment to the ServiceNow platform.
Companies must decide on their budget and price range to get the most out of their money and ensure that their business operations run smoothly. Investing in a business partner with the necessary expertise and abilities to implement your project or organization is a substantial future investment in your company’s operations.
You don’t want to miss out on a business partner that helps above and beyond, truly justifying the meaning of “partner” for a long-haul engagement – leveraging the maximum ROI of your money.