Blog
FOR NOT RETURNING A CALL CAN COST YOU A CLIENT
Have you heard the fantastic stories concerning agents who have been successful simply because they happened to answer the phone at the right time (when other agents wouldn’t) or because they were prompt in returninga call from potential buyer.
THIS IS NOT ONE OF THOSE STORIES!
Rarher, this is a story about a potential client that almost got away because the call to the agent was left unanswered.
It was a Sunday when I received an internet lead through our office website about a certain Singapore condo, HDB for rent property listed with our office. After a quick e-mail responding to the initial inquiry (no phone number was provided on initial contact), I received an actual call from the prospect wanting to have a talk with me ! In this era of impersonal contact thru e-mail and text, it was refreshing to get a direct response by means of an internet inquiry. Obviously , I wanted to encourage this new lead.
The prospect ( let’s call him “Bob” from now on) was really interested to know if the owner of this particular Singapore property would be open to a “rent to own” situation. Bob didn’t want to find a place he like only to have to move his family at the time when he can already afford to buy his own property. I told Bob I would be happy to contact the agent . I quickly placed the call. It was Sunday at about 3:00 in the afternoon.
To make the story short, I finally got my answer from the listing agent the next night around 5:45. It took more than 48 hours, and believe me, it was not because he called me back. Rather, it’s the other way around. It was I who track him down the office. I got Bob the answer to his questions just because I happened to be in the right place at the right time.
Of course, I immediately called Bob to tell him that we could explore the lease/purchase option. My call went straight to voicemail, so I leave my message and asked him to call me back so we could make the necessary arrangements . However, when I woke up the following morning I find no new messages on my cell, thus, I write this blog post.
When you don’t answer your phone (or at least promptly return a call ), you are doing a great disservice to your clients. Here was Bob, willing to pay your client monthly for the priviledge of living on your client’s property. The least you can do is give myself (and Bob) a quick call.
Now, have you notice that in the title I used the word “almost.” Well, Bob did finally call this morning, and after a bit of going to and fro, we have finally set an appointment for Friday morning. Of course, to schedule the showing, I still have to call that same listing agent…
Related posts:
Comments
There are no comments yet.